The software is called Rosetta 2 and it basically translates the Enscape programming code into the newer correct code for the OS. There can be a problem with the initial install caused by the lack of some Apple software that should normally come with new Macs or fresh installs of the system. If you haven't received this information from our support before by any chance, allow me to forward this information from our Mac specialist: Hi Demian Gutberlet, Have you any update on the issue with the Mac installation? I appreciate your time and thanks a lot again in advance for your cooperation. Hidden files should now be invisible again. Please copy the files/most recent file in this folder and send them/it to me/us via uploading it with your next reply or via an e-mail to briefly including some context alongside.Īfter you have send the log file to us you can set the visibility of hidden files back to its usual state by pressing “Command” + “Shift” + “.” together once more while in the Finder. Then go to Macintosh HD -> users -> -> Library -> Application Support -> Enscape -> Data -> Logs
To do this make sure that you are in the Finder (see if “Finder” is written in the top left, next to the Apple symbol) and hit “Command” + “Shift” + “.” together once. To send us your log files manually you will have to make hidden files visible in the Finder.
In order to investigate this issue, we would need to receive the Enscape logfiles from your machine. Thanks a lot for your reports Henry Zhang and jflenel - I'm sorry to hear about this issue.
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